Patient & Visitor Guide

Feel prepared before you arrive.

Practical information for patients, families and visitors—from parking and dining to accessibility and patient rights.

Visiting hours

General visiting hours are 8 a.m.–8 p.m. daily. Some units, including intensive care, maternity and pediatrics, use unit-specific guidelines.

Parking & arrival

Patient parking is available at every location. The flagship campus offers valet service at the Ridgeway Avenue entrance, Monday–Friday, 6 a.m.–9 p.m.

Accessibility

Wheelchairs, accessible parking, quiet spaces and communication aids are available. Service animals are welcome in public areas and most patient-care spaces.

Language services

Qualified interpreters are available at no cost in more than 200 languages, including American Sign Language. Ask any team member for assistance.

Dining

The Garden Café at Aster Ridge Medical Center is open daily, 6:30 a.m.–8 p.m. Grab-and-go markets and vending are available around the clock.

Lodging & family support

Our guest-services team can share nearby lodging options, transportation resources and extended-stay support for families traveling for care.

Billing & insurance

Aster Ridge works with major regional insurance plans. Coverage varies by service and clinician; call your insurer before care when possible.

Patient rights

Every patient has the right to respectful, private and inclusive care; understandable information; participation in decisions; and access to support services.