Patient & Visitor Guide

Feel prepared before you arrive.

Practical information for patients, families and visitors—from parking and dining to accessibility and patient rights.

Visiting hours+

General visiting hours are 8 a.m.–8 p.m. daily. Some units, including intensive care, maternity and pediatrics, use unit-specific guidelines.

Parking & arrival+

Patient parking is available at every location. The flagship campus offers valet service at the Ridgeway Avenue entrance, Monday–Friday, 6 a.m.–9 p.m.

Accessibility+

Wheelchairs, accessible parking, quiet spaces and communication aids are available. Service animals are welcome in public areas and most patient-care spaces.

Language services+

Qualified interpreters are available at no cost in more than 200 languages, including American Sign Language. Ask any team member for assistance.

Dining+

The Garden Café at Aster Ridge Medical Center is open daily, 6:30 a.m.–8 p.m. Grab-and-go markets and vending are available around the clock.

Lodging & family support+

Our guest-services team can share nearby lodging options, transportation resources and extended-stay support for families traveling for care.

Billing & insurance+

Aster Ridge works with major regional insurance plans. Coverage varies by service and clinician; call your insurer before care when possible.

Patient rights+

Every patient has the right to respectful, private and inclusive care; understandable information; participation in decisions; and access to support services.